Whale AI. It runs the panel with you.
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From switch-on to running by itself.
Switch it on
Enable the assistant from your panel. No API keys to buy, no server to rent — it comes with the platform.
It learns your shop
It reads your services, prices, suppliers, groups and past orders, so its answers match how you actually trade.
You set the leash
Decide what it may do on its own — reply only, or act: retry, refund, reprice, notify. Anything else waits for your OK.
It works your hours
Customers get real answers at 3am, stuck orders get chased, and you wake up to a clean queue and a short report.
Everything it does, out of the box.
Answers customers
Chat, tickets and order questions handled with your real data — status, prices, delivery times, wallet balance.
Fixes stuck orders
Spots timeouts and supplier failures, retries them, and refunds automatically when a service genuinely can't be delivered.
Finds anything
Ask in plain words — "unpaid invoices this week", "which supplier failed most" — and get the rows, not a search box.
Explains the numbers
Daily profit, top services, dead stock, slow suppliers — summarised in a sentence instead of a spreadsheet.
Does the admin work
Bulk price updates, service descriptions, group discounts and announcements — written and applied on request.
Speaks their language
Replies in the customer's own language, so your Bangla, Arabic and Spanish buyers all get a native answer.
Stays in its lane
Scoped permissions, confirmation on destructive actions, and a full audit trail of everything it touched.
Knows the platform
Trained on GsmWhale itself — it can teach a new staff member how to run the panel while it works.
Lives everywhere
On your site as a widget, inside the admin panel, and on Telegram — one assistant, one memory.
The things people ask first.
Does it need an OpenAI key?
No. Whale AI is included with the platform — the model, the hosting and the updates are all on us. Nothing to configure, nothing extra to pay per message.
Can it act without asking me?
Only where you allow it. Every capability is a switch: reply-only, act-with-confirmation, or fully autonomous. Destructive actions always ask first, and everything is logged.
Will it invent prices or answers?
It reads your live database — services, prices, orders, wallets — rather than guessing. If it doesn't know, it says so and hands the conversation to you.
Is my customer data safe?
It runs inside your own panel and only sees your tenant's data. Conversations are not used to train anything, and you can wipe its memory at any time.
Hire the assistant that never sleeps.
Switch on Whale AI and let it take the night shift — replies, retries and reports, all before your first coffee.